Frequently Asked Questions
- Where are CYC’s shirts produced?
- Since being established in 1935, we have custom-made all our shirts at our own factory in Singapore. Our elite team of cutters and sewers have all been trained in-house to ensure that our garments are of the highest quality.
- How do I get to feel the shirting fabrics that I see on your website?
- Once you have registered for an online account you will be able to request for fabric swatches to be sent to you by post. Delivery time for swatches is 7-14 working days and this service is available only for international customers.
- Are you able to duplicate the fit or special style if I bring in my own shirt?
- Yes, just bring the shirt into any of our stores and our consultants will be able to assist you.
- I have ordered from one of your CYC stores before, do you still have my measurements and garment details on file?
- We keep all our customers previous order details and measurements on file. This ensures that you can place a new order even if you visit a different CYC store, or you can even order via phone or email or via our online store (only shirts are available on our online store).
- Does CYC sell accessories?
- We offer ties, belts, cufflinks, silk knots, bow ties, cummerbunds and tuxedo studs in all our stores.
- Do all 3 CYC stores carry the same fabrics?
- Yes. To make it easy for our customers to visit any of our stores, all 3 CYC stores carry the same range of fabrics and have access to your previous order details and measurements.
- Can my completed garments be delivered to me?
- Any item ordered in any of our 3 stores can be delivered locally in Singapore or couriered to an overseas address.
Deliveries within Singapore are charged at $25 per order. If you order 6 or more custom-made items, delivery is free. Please note that delivery is only available Monday-Friday during business hours.
For overseas delivery, the shipping charge is dependent on the number of garments you have ordered and the country of delivery.
- Does CYC sell gift vouchers?
- Gift vouchers in $50 denominations are available for purchase in all of our stores. These physical gift vouchers can only be used in any of our stores. These gift vouchers can also be bought from our website and will be sent to you by registered mail. However, please note they can only be used in our stores and not in our online store.
Gift e-vouchers are available from our online store. These gift vouchers can only be used on our online store. You will receive the e-voucher via email and it will contain a serial code which you can enter at checkout.
- Do gift vouchers expire?
- Our gift vouchers and e-gift vouchers all have an expiration date of one year from the date of purchase.