FAQs |
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How do I order a custom made CYC shirt?
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| Create an account on the CYC website, select the ‘Create Your Shirt’ link and follow the instructions on how to order a custom made shirt. You can also visit either one of our retail outlets in Singapore. They are located at Raffles Hotel Arcade and Republic Plaza II. Alternatively, you can call +65 6298 2001 for assistance. |
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| Where are CYC's tailored shirts produced? |
| Since being established in 1935, CYC has custom made all its shirts at its main premises in Singapore. Our elite team of cutters and sewers have all been trained in-house to ensure that our garments are of the highest quality. |
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Where are CYC's fabrics imported from?
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| Besides importing beautiful Egyptian cotton from Italy, our fabric library comprises blends from France, wrinkle-free cotton from Switzerland and Austria as well as silk from China. |
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How do I get a feel of the shirt fabrics that I see on your website?
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Once you have registered for an account you will be able to request for fabric swatches to be sent to you by mail. If you see any fabric you like whilst browsing our Fabric Library, just click on the image and you will be able to request a swatch of it to be sent to you by post.
Delivery time for swatches is 3 days within Singapore and between 5-10 working days for international addresses. |
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What happens if my CYC shirt does not fit?
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New clients are advised to tailor one custom-made shirt first to get the perfect fit. Subsequently, CYC is then able to replicate the same fit for additional shirts that you might like to tailor.
Should the shirt not fit well, clients in Singapore can simply return to any of the two CYC stores to get the shirt altered. However, if you still do not like the end product, you can return the shirt to us for a complete refund, as long as the shirt has not been worn. |
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How much does a custom made CYC shirt cost?
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| The price range for CYC custom made shirts are between US$80 for a basic shirt to about US$180 for a shirt of 100% sea-island cotton. |
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| Does CYC tailor shirts for women? |
| Yes. |
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Does CYC tailor custom made shirts for children as well?
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| Yes, we cater to requests for tailor-made shirts for children as well. |
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What is CYC's 'Made to Order' service all about?
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Our innovative designers create new Mens and Women's collections twice a year and these are featured on the 'Made to Order' pages. These designs are only available in standard sizes (S, M and L). However, you have the added option of using any of the fabrics from our fabric library in place of the fabric seen in the collection.
Additionally, if you are in Singapore, you can have any of the featured designs tailored exactly to your size. |
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How do I care for my CYC shirts?
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| All of CYC’s shirts are machine washable. Do check out our Shirt Care page for more instructions on caring and ironing your CYC custom made shirts. Tip: Do not dry clean your shirts. |
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What kind of fit does CYC offer for its tailor made shirts? |
| We are able to fit the shirt according to your needs, whether it be slim fit, regular fit or even loose fit. |
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| Does CYC tailor made-to-measure Suits? |
| Yes. Tailored made Suits for men are available in both our shops. |
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Does CYC custom make Tuxedo shirts and suits for weddings? |
| Yes, we have a selection of special shirt and suit styles just for your wedding day. Our latest wedding collection can be viewed on our Facebook page. |
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| Are you able to duplicate the fit if I bring in my own shirt? |
Yes, just bring the shirt in when you visit any one of our stores and we will be able to duplicate the fit for you. |
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I have ordered from CYC The Custom Shop before, do you still have my measurements on file? |
| Yes. We keep all our clients measurements on file. If you'd like to order more shirts and your measurements haven't changed, subsequent orders can be done online or over the phone. |
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| Does CYC sell accessories? |
| Yes, we carry a range of cufflinks, silk knots, ties, bow ties and cummerbunds in all our stores. |
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Delivery |
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| How will my custom made CYC Shirts be delivered to me? |
| Your CYC shirts will be delivered by courier from Singapore. |
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| Is there a minimum order for delivery of shirts, trousers or suits? |
No. We are able to deliver shirts, trousers and suits both to Singapore addresses as well as to overseas addresses. |
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| How much does it cost to get my shirts, trousers or suits delivered? |
Deliveries within Singapore are charged at S$20 per order. If you order 6 or more shirts / trousers / jackets, delivery is free. Please note that free delivery is only available Monday - Friday. Deliveries made on weekends will be charged at S$20 per order irrespective of the number of items ordered.
For overseas delivery, the charge is dependent on the number of shirts / trousers / jackets ordered and the country of delivery. |
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